Frequently asked questions

FAQ

How long does shipping take?

Shipping times vary by location. Orders to the US take 5-11 business days, Canada 7-13 business days, UK 5-11 business days, Australia 10-13 business days, and other international locations may take 14-31 business days.

Do you offer order tracking?

Yes! Once your order ships, we will send you a tracking number via email so you can track your package every step of the way.

What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original packaging, and with proof of purchase. Contact us at fleekfursupport@gmail.com to start a return.

What if I receive a damaged or incorrect item?

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, email us at fleekfursupport@gmail.com within 48 hours with pictures, and we’ll make it right.

Do you ship internationally?

Yes! We ship worldwide. International shipping times vary from 10 to 31 business days, depending on the country.

How long does it take to receive a refund?

Once we receive and inspect your return, refunds are processed within 10 business days. If it takes longer, contact your bank or email us at fleekfursupport@gmail.com.

Are customs fees included in the shipping cost?

No, customs duties and taxes (if applicable) are the customer's responsibility and vary by country. If a package is returned due to unpaid customs, we will refund the product price but not the shipping cost.

What if my package is delayed?

Delivery delays can occasionally happen due to customs, weather, or high order volumes. If your package is significantly delayed, contact us at fleekfursupport@gmail.com, and we’ll assist you.